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Condado Plaza Hotel and Casino

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 367 reviews
367 Reviews
5.0 of 5 stars
73
4.0 of 5 stars
115
3.0 of 5 stars
74
2.0 of 5 stars
62
1.0 of 5 stars
43
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#11 of 38 hotels in San Juan
Description:
Recently renovated and redesigned, Condado Plaza, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting... Recently renovated and redesigned, Condado Plaza, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotels. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, white-sand beach. Whether you're traveling for work or play, this sparkling hotel offers it all, elegant event venues, three glistening pools, a 24-hour casino, and a vibrant nightlife. more » « less
  • Address
    999 Ashford Avenue
    San Juan 00907
    Puerto Rico
Check Rates: $201 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 366 traveler reviews
  • What to Expect:
    • 4 based on 222 reviews Rooms
    • 4 based on 217 reviews Service
    • 3.5 based on 218 reviews Value
    • 4 based on 223 reviews Cleanliness
    • 4 based on 52 reviews Pool
  • Recommended For:
    • 50% based on 240 reviews Families with teenagers
    • 50% based on 240 reviews Young singles
    • 40% based on 240 reviews Families with young children
    • 40% based on 240 reviews An amazing honeymoon
    • 40% based on 240 reviews Older travelers

Reviews of Condado Plaza Hotel and Casino

( 1-10 of 367 )
Jul 24, 2008

Beautiful curbside appeal, check in was a breeze, the room was not on the ocean side so the view looks a little like Brooklyn but the room was very nice...the bathroom is also the closet, coffee station, fridge and safe...so that takes a little getting used to, also it has in wall sliders without locks..so if you have kids, they... more

3 of 5 stars
dalton, ga
Jul 12, 2008
0/1 found this review helpful

6/28/08 got there and our rooms were not together as we had been assured they would be. the lady that checked us in didn't care. just didn't want to bother it seemed. said we could wait until after four and see if any rooms were left. a couple of hours. we didn't but when we got to our rooms there... more

Management response from
Solution_Condado, Guest Relations Manager

We strive to make every stay an excellent one. This is why I would like to further discuss your stay with you. You may contact me at Hneumann@luxuryresorts.com Best Regards, Henry Neumann

5 of 5 stars
New York City
Jul 8, 2008
1/1 found this review helpful

I just came back from Puerto Rico this past weekend after spending the entire week at the Condado Plaza Hotel and Casino. It was outstanding! We spent a little more money and got the ocean view in the Ocean Tower (the tower with the casino). I would recommend to anyone to spend the extra money to get this view. Waking... more

Jul 8, 2008
1/1 found this review helpful

The Condado Plaza is a very modern and chic hotel. The lobby and rooms were awesome. The pool was great minus the fact that it was filled with kids and babies. A bunch of the babies were not wearing diapers, and who knows what happened in the pool. The "kiddie pool" was definitely NOT a pool, therefore everyone was in... more

5 of 5 stars
Rome, Georgia
Jul 7, 2008

The Condado was an excellent hotel. I would recommend the hotel and stay there again. I originally had the city view and upgraded to an ocean view. It was worth it, if you love the breeze and view of the ocean. The hotel staff was wonderful, not only with things in the hotel but with information about the city. The... more

5 of 5 stars
san antonio
Jul 6, 2008

Just returned from our first trip ever to Puerto Rico and we loved every minute of it. The hotel is beautiful, impeccably clean and we couldn't have asked for better staff. From Johnathan at the Front Desk to Joey at the Pool Bar and Cristina and Yaritza at the Concierge's desk. Everyone was cordial, friendly, helpful, and never hesitated to... more

Jul 4, 2008

DON'T BOOK THROUGH EXPEDIA- WILL PROVIDE YOU WITH A MIGRAINE, AN ILLEGAL CONNECTION AND CANCELLED FLIGHTS. THANKS BUT NO THANKS. First of all, this Hotel is absolutely beautiful inside with a touch of class and chicness to it. Very impressed by the view from the 8th floor Atlantic View Ocean Vista (which i highly recommend). The first room that we... more

5 of 5 stars
Mexicali, Mexico
Jul 4, 2008

Hi everybody, we really want to share our experience during our stay in Condado Plaza, it was simply amazing, it was our first time in PR and it was our honeymoon, and we fell in love with the hotel, and of course with such a beautiful country as Puerto Rico, the staff was great, and we want to thank Ferdinand,... more

Management response from
Solution_Condado, Guest Relations Manager

I would like to thank you, on behalf of the entire staff, for staying with us. We would be thrilled to have you back. If I can be of any assistance in the future, please contact me. Best Regards, Henry Neumann Hneumann@luxuryresorts.com

5 of 5 stars
Brooklyn, NY
Jul 3, 2008

My husband and I were looking to kill two birds with one stone. We wanted a beautiful resort experience with a beach and view, as well as easy access to Old San Juan. We found it with The Condado Plaza. The service was plesant, the hotel is beautiful, the rooms are modern and clean. And the fitness, pool, and little... more

5 of 5 stars
Branford CT
Jun 27, 2008
1/1 found this review helpful

I just came back (last night) from a wonderful 5-night stay at the Condado. We were upgraded to an ocean-front room, without asking. The views were to die for, and the room we had was absolutely beautiful! We arrived early, too early for check-in, and killed time by strolling down Ashford Avenue to Hacienda Don Jose for lunch. When our... more

Reviews of Condado Plaza Hotel and Casino

( 1-10 of 367 )
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Condado Plaza Hotel and Casino Address

999 Ashford Avenue, San Juan 00907, Puerto Rico