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Buenaventura Grand Hotel and Spa

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 314 reviews
314 Reviews
5.0 of 5 stars
100
4.0 of 5 stars
110
3.0 of 5 stars
41
2.0 of 5 stars
38
1.0 of 5 stars
25
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#27 of 106 hotels in Puerto Vallarta
Description: Hotel is perched above Banderas Bay's crescent beach, and within 5 blocks of the oceanfront walkway and downtown's shops.
  • Address
    Avenida Mexico 1301
    Puerto Vallarta 48350
    Mexico
Check Rates: $139 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 312 traveler reviews
  • What to Expect:
    • 3.5 based on 198 reviews Rooms
    • 4 based on 197 reviews Service
    • 3.5 based on 198 reviews Value
    • 4 based on 199 reviews Cleanliness
    • 4 based on 66 reviews Pool
  • Recommended For:
    • 50% based on 225 reviews Older travelers
    • 50% based on 225 reviews Families with teenagers
    • 40% based on 225 reviews Families with young children
    • 40% based on 225 reviews Young singles
    • 40% based on 225 reviews An amazing honeymoon

Reviews of Buenaventura Grand Hotel and Spa

( 1-10 of 314 )
5 of 5 stars
Salt Lake City, UT
Jul 15, 2008
2/2 found this review helpful

After reading many reviews on Trip Advisor and other web sites we decided on this hotel. I've read the good and not so good. I have to tell you we were very pleasantly surprised. The location is perfect. Close to everything. Staff was extremely friendly and went out of their way to make sure we were happy. The one true... more

4 of 5 stars
East Wenatchee,Wa
Jul 12, 2008
2/3 found this review helpful

We have stayed at The buenaventura 3 times since 1992, and have enjoyed it very much, recently we have been going to Cancun Mazatlan and Ixtapa, But we want to come back to Puerto Vallarta and stay once again at The Buenaventura, but i have been reading some bad reports concerning check in, and people not getting the room they... more

1 of 5 stars
San Diego
Jul 2, 2008
1/4 found this review helpful

Well I looked at very single resort in Puerto Vallarta as this was going to be a trip of the year for me, my 80 year old parents and my sisters. I selected the Buenaventura Grand Hotel and Spa due to the photos and the travel Agent at travelsolution.com and vallarta.com. The food made us all sick multiple times, the... more

Jun 22, 2008
3/3 found this review helpful

This was our fourth stay at Buenaventura. I found the rooms clean, Large flat screen TV. The employees are friendly and they go out of their way to be of assistance. We hope to return in November when the wales are there. If you have any questions or observations, I found that the manager Mr. Poil will go the extra... more

4 of 5 stars
Vancouver, BC!!
Jun 2, 2008
6/6 found this review helpful

Sorry it’s taken me so long to post my review. I relied heavily on trip advisor when booking my week in PV so I feel I owe it to Trip Advisor to post a real review. Remember that this hotel is a 3.5 Star not a 5 Star like some people expected. What I loved: LOCATION!! This hotel is a... more

4 of 5 stars
Eureka, California
May 29, 2008
2/2 found this review helpful

The hotel seemed like a gateway from the business of downtown to the relaxing beach and ocean. We reserved the honeymoon suite with ocean view and even though there was some confusion at the desk, we were able to get our room without much hassle. The room was small but very nice, with a decorated canopy bed and jacuzzi bathtub... more

2 of 5 stars
Vancouver
May 28, 2008
5/6 found this review helpful

We just retruned after a weeks stay at the Buenaventura Hotal & Spa. We chose this property because that they advertised all inclusive 24 hour food and beverage service, free 24 hour room service, 3 bars , 4 restaurants with an option to eat at their sister hotels at the Villa Primere and the Hacienda Hotel. Also we read some... more

Management response from
BuenaventuraHtl, Sales Manager

Thank you for taking the time of writing your comments, we have noticed that you experienced certain inconveniences during your stay with us at Buenaventura Grand Hotel & Spa. I would like to inform you that we are working very hard to improve our installations and our service, we invest 9 million dollars last year in order to offer our...

3 of 5 stars
Tacoma, WA
May 26, 2008
2/3 found this review helpful

My fiance and I stayed at the Buenaventura on the 18th of May and we left on the 20th. The location was perfect because it was right in downtown Puerto Vallarta. The only problem you will have is during check in. We reserved a honeymoon suite and was told it would be ready when we get there. We got to... more

Management response from
BuenaventuraHtl, Sales Manager

I would like to thank you for your comments abut your recent stay at Buenaventura Grand Hotel & SPA. We have 14 honeymoon suites and all of them are facing the ocean and have an interior Jacuzzi and private balcony, our check in time is 3 p.m., however we are very flexible and in order to provide an excellent service,...

May 23, 2008
0/5 found this review helpful

The staff there is great. However they lie about having 7 restaurants. The food is horrible. The location is wonderful . We stayed in the honeymoon suite which was nice. However the Tv didn't work 1/2 the time. The stereo was a mess. The room was nice and clean and the minibar was stacked all the time. I wouldn't stay... more

Management response from
BuenaventuraHtl, Sales Manager

Thank you for your comments about your stay at Buenaventura Grand Hotel Spa. As you mentioned we have an amazing staff and we are always working on improving our services and facilities in order to offer excellence in service and quality. This is why we have a great variety of activities and restaurants (4), 3 bars, 24 hr room service,...

1 of 5 stars
Long Island
May 22, 2008
1/5 found this review helpful

I know, the pictures look amazing. I researched many of the hotels in Puerto Vallarta and after reading endless reviews on Trip Advisor, we decided on the Buenaventura. The one and only good thing about this hotel is the location. It is very close to downtown. The pictures look very nice I will admit it. The hotel staff is far... more

Management response from
BuenaventuraHtl, Sales Manager

I would like to thank you for taking the time of writing your comments about your recent visit to Puerto Vallarta and would like to apologize for the inconveniences you had at Buenaventura Grand Hotel & Spa. We are working very hard to improve our installations and our service investing 9 million dollars in order to offer our clients a...

Reviews of Buenaventura Grand Hotel and Spa

( 1-10 of 314 )
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