My sister and I stayed at the Marriot (Club 91 level) using points for 4 days before I met up with my fiancee and ventured farther south to the Riviera Maya to look for a destination wedding location. Between the two of us we have stayed in hundreds of Marriots, both domestically and internationally primarily for business. To me the... more

My girlfriend and I just returned from 6 nights at the JW. I used some of my Marriott points to book the stay and they were well spent. I think we both left claw-marks on the door from not wanting to leave! We had room 1209 which has a great view of the coast as well as the infinity pool... more

This is a beautiful hotel. The service is excellent! The food at the restaurants are not worth the money. Go to local places instead. It's better food and cheaper! Our room was oceanfront suite. It was a dream. Beware, kids heve very little to do except swim and drinks are very weak and expensive. The pool is the best I've... more

The Good: The Staff at the Front Desk were responsive & helpful The Food in the Italian Restaurant and the Japanese Steakhouse at the CasaMaga, The Pool was clean and there were lots of places to sit out, Room Service was accurate and prompt, The Buildings were clean, well maintained, The Rooms were large, light and attractive. The Bad: The... more

The property is nice but has so much more potential. The exterior of the hotel should have a tropical feel with more flowering foliage (hibiscus, mandevilla's etc.) The management should take a trip to the JW Grande Lakes in Orlando as an example. I did not feel the hotel uses its facilities wisely other than the fitness, spa and the... more

This is our second trip to the JW Marriott in Cancun. We loved it so much last year that we returned with 12 additional people! We had two families with us ranging in age from 18-75! We all had a great time. The service can't be beat, from being greeted by everyone you pass, to nightly turn-down service. The pool... more

This place is absolutely all that and some! Where do I begin?? Okay, let me start at the beginning. We were there for our wedding ceremony and from the beginning of the wedding planning, our wedding planner Francisco Roman was the best. When we arrived at the hotel, I realized I left my cell phone on the plane. I happened... more

Just finished celebrating our 20th anniversary at the JW Marriott Cancun. The hotel was as beautiful and well maintained as everyone said. The staff was knowledgeable and friendly, the grounds pristine and the rooms comfortable and clean. The only negative is the lack of beach but I think most of the hotels have this problem since the last hurricane. This... more

We have just returned from 5 nights at this beautiful property. Husband attended a conference. We have previously stayed at 5 other JW properties and have never experienced such incredible service. The pool is lovely. The negative edge where you can look over the ocean is breath taking!! Never overly crowded. Always able to find a chair. The pool attendants... more