Ok, I'm somewhat picky, but this is a real review. Not what you want to hear, but what we truthfully experienced. Excellent , very efficient service. European/Spanish corporation and efficiency is top notch. Clean, well kept rooms. We left little gifts for the maids each day including makeup kits, toys for children in addition to cash tip. That might have... more

ROOMS – the ocean views are absolutely gorgeous. We were in room 428 and had fantastic view of the water and the pool. Love that the soft drinks and purified water in the mini-bar are included in the all-inclusive and you can request as many as you want. They replenish the mini-frig every other day. They have a nice drying... more

June 2008 Jonesboro, GA This was our second visit to the Riu, having really enjoyed our first visit despite negative reviews (not all) viewed on Trip Advisor. We booked through Perx.com and on this visit decided to pay extra for an ocean view room. Our stay June 27-30. On check in, we had to stand at the front desk and... more

Oh my god, this hotel is amazing. We arrived and the weather wasn't great and the next morning it was raining so i pretty unhappy but by 11am it was gorgeous sunshine and it basically only really rained at night after that. There was a constant breeze so the heat was more bearable. The hotel is great and the entrance... more

This was our second trip to Cancun but this time we stayed at the Rui Palace Las Americas for our first family vacation with our married children and grandson. Also was our first all-inclusive. I don't have anything bad to say about this fine resort. The staff was wonderful and they got to know us. The buffet was the best... more

My wife and I just return from Cancun. I had never been there and neither had she. We booked at the Riu based on the in-laws', who are well traveled,review over the winter. The wife has been on several cruises and stated that she liked this so much better. Being a bit of a hick, I was in hog heaven.... more

My wife and I just spent 7 nights at the Palace. Check in went smooth, were arrived around 12:00 and were checked into our room with ease. The AC in the room is so so. It blows cool, but does not remove the humidity. We woke up the first morning on hard beds and also WET. We went to bed... more

I don't really know how to be nice about this... this was my worst hotel stay ever... and on my honeymoon! :/ I really want to question the people who gave this hotel high marks... I am a high-tech guy and really trusts the online reviews... but the marks for this hotel is totally OFF... here's the summary: Riu Palace... more

Fantastic Resort.....just beautiful decor . The architecture was incredible.....beautiful Marble and Tile work everywhere you go. We stayed all inclusive and it was great, such a wonderful choice of restaurants with a different dinner theme each night, great food, and the deserts looked to good to eat. THe morning started with a buffet breakfast also with a chef if you... more