After booking this hotel I read the reviews and was discouraged. I don't know what people expect from a 2and a half-3 star hotel. We booked the all inclusive package. The hotel was brightly lit with marble and ceramic tiles and walls. The room the same. The check in was under 10 minutes. The room had a beautiful ocean view... more

Our family was staying in Cozumel for the week when we decided to do some sightseeing near Cancun and then stay our last night in the Cancun area. Our room was an ocean view suite. It was spacious, but boring and the bathroom was really small. We had the all inclusive package so we set out for dinner in the... more

I just want to say the hotel is TERRIBLE starting from everthing, the staff wich is incompetent and unhelpful especily Luisa M. "The Reception Manager" if you can call her MANAGER, when i made the reservation the call center guy (The one how knows more tha me), told me the hotel has 3 pools, jacuzi, room services 24/7, live music... more

OK, so much pro and con has been written about this hotel, I will try to cut through the other 95+ reviews and tell you how it is. I am an airline pilot. I stay in hotels for a living, anywhere from Best Western, to Westin and Omni, etc. There is nothing wrong with this hotel. What is wrong is... more

While the hotel is technically in the "hotel zone" it's closer to downtown, and quite a distance from the main area where most people go to hang out. That being said, it is easily accessible by bus. The buses run every 3 minutes or so it seems, even late at night and on Sunday. It was about 5-10 minutes on... more

First off, the beach is UGLY!!!! We (best friend & I) go to Cancun for the beautiful water, it was seaweed infested, and a boat dock right next door. The water was very calm, but not that beautiful color :( I do not reccomend going to Tulum Avenue Markets ESPECIALLY women, my friend and I were sexual assaulted in a... more

After reading reviews of the Holiday Inn Cancun Arenas I was a little weary of what the hotel was going to be like. When we (4 ~26yr old guys from Michigan) arrived we were checked in very promptly. After checking in we immediately went to the lobby bar and had a couple shots of tequila (Jose Cuervo- not bad for... more

We selected this hotel because we are faithful and long-time Holiday Inn guests. I would like to state that before anyone chooses this hotel, there are several things that you may want to consider. I'll just tell everyone our story, and then you can decide for yourselves. This hotel is quote in the hotel zone. Let me tell you it... more

If you are traveling with your children our anyone you care about, do not stay here. We checked in and had to leave immediately to to the unsafe and unsanitary conditions. If you are not fluent in Spanish go elsewhere immediately. Very few people speak any English and the entire staff treated me as if I did not belong because... more