Negatives - one member of the front desk staff was particularly rude, pretentious and dismissive. To top things off, he did not offer us champagne as is customary for late check-ins - the room we were given was already occupied. We walked in and were shocked to discover another person's luggage. - they transferred us to an even smaller room... more

We booked this hotel because it advertises itself as a BOUTIQUE hotel . The rooms were incredibly small and were really for one person. The hotel said had we booked by phone they would have told us that. We were excluded from the dining room for the whole of our three night stay because they said they had a convention... more

To date, my wife and I have had great success with TripAdvisor. Sadly we have discovered our first anomaly, The Arc Hotel. Currently ranked #15 of 53, we had high hopes for this establishment. Our expectations were met with: - a room that had not yet been cleaned - the second room assigned to us had a non-functioning toilet -... more

We had a corporate rate set up with Arc but when we went on the website it said 'no longer available'. Interesting, as our corporation had provided the link. So we called the hotel directly and were told that corporate rate discount codes, altho there is a spot to enter the number, do not work on the website. So the... more

Great hotel - rooms are clean and efficient - perfect for the business traveller - the staff are excellent (especially in the bar) - centrally located and affordable. more

I have stayed at the Arc on four occasions; in fact, I've enjoyed my visits there so much, I pretty much look for an excuse to go to Ottawa. The staff are incredibly sweet. I have never had such kind and warm service from hotel staff. I love the ambiance of the rooms with their minimalist, though still warm and... more

I stayed in the Arc when it first openend and it was the firt boutique hotel in Ottawa. I knew that the rooms were small but when you can stand in the middle of the room and touch either side of the room that is a bit much. The Armoire with the tv would not open fully as the door... more

This is a nice hotel in the lovely city of Ottawa. The guest room was nicely appointed and overall I had a nice stay. For some reason I was not overwhelmed by the hotel. The service was good not great. The business center was closed so the Front Desk did allow me to use their computer. A little inconvenient but... more

The hotel is very modern and clean. We visited Ottawa for Winterlude and it was a short walk to the Rideau Canal Skateway. The hotel is close to Elgin Street and about a 15 minute walk to the Byward Market. Although the rooms were comfortable, they are VERY SMALL. I got a good deal on the room so it was... more