We used points to stay at the Westin and, for the points that we spent, we were disappointed. No amenities like free breakfast (which many hotels in Italy provide) and the conceirges were not very helpful. For example, we asked them to call a local number to confirm the pick up location of a wine tour we signed up for... more

This 2 night stay was part of a continued European vacation, with all Starwood properties. The Westin in Florence is very nice - used to be a mansion and they have converted it. The location is decent, just on the edge of the real downtown area. It is very convenient to the train station, and just a 10-15 minute walk... more

My wife stayed at the Westin Excelsior in Florence in mid-May 2008 after 4 days in Rome and 3 days in Venice. The hotel sits on the banks of the Arno river, just down the road from the Ponte Vechio and an easy walk to all of the major sights in Florence. We were upgraded to a river-view room with... more

I stayed here for two nights in May. This is a great Westin, one of the best I have stayed in. The hotel is located right on the river, within walking distance of all the sights in central Florence. The front desk and concierge were great. The room was very comfortable. Just note that room sizes vary. I was with... more

We had been referred to the Westin Excelsior, and we were not disappointed! We loved everything about it! close enough to walk to everything, but just a bit outside the noise and chaos! We overlooked the lovely River Arno, and the rooms and bathrooms are lovely! Staff is very helpful...top notch in every way! Would definitely stay here again! more

This was the last hotel of our Honeymoon trip. We had initially booked into the Davanzati after reading the great reviews here (Nice Hotel, Great Host but VERY VERY uncomfortable bed). From the minute we checked in to the Excelsior, it was glorious. Historic building, great foyer, we stayed in a junior suite - HUGE bathroom - all marble. Just... more

We have traveling extensively and this is definitely the most luxurious, beautiful hotel we have ever stayed in! From the moment we arrived, we were treated like royalty, which was a pleasant surprise as we were traveling as a family with teenagers and a grandfather. The staff was completely courteous and very knowledgeable. The hotel was elegance beyond belief. The... more

My husband and I celebrated our 5th wedding anniversary with a trip to Venice and Florence. We used "cash & points" to stay at the Westin's fabulous Europa & Regina in Venice, and the even more fabulous "Excelsior" in Florence. The hotel was stunning, and the staff was more than accomodating. Our first night, we were in a room just... more

I stayed at this property several years back. My memories are that the location is good, the property was clean, but the service was snooty and mediocre at best. I did have an amazing terrace suite on the top floor of the hotel facing away from the river. If it is available get it. The terrace is huge. Two of... more