I stayed for one night in room 240 which turned out to be on the (quiet) back side of the hotel. The view is on to a back yard facing the top floor of a small building. It was quite bright though. The renovated room was on the small side, the door opening to the bed directly. There was a... more

Rothaus may be a good option if you get a good deal as I got from hotelclub website. The location is good, just 10 mins walk from the main train station and 4-5 mins to the chapel bridge. The rooms are average size but we got a very small one at the end on the second floor (236 - avoid... more

Considering the average size of European rooms, the Best Western had very nice sized rooms but the bathrooms were a bit old. The hotel was conveniently located in a quiet area of Lucerne and was very close to Downtown and Mt. Pilatus (absolutely recommend to do). The hotel had an elevator and the food wasn't bad. more

Had single room at front of the hotel. Awful noise in to the night from pub opposite. Room, small, functional, dark, dingy. Virtually no help or interaction from staff - even when I left! Easy walk to the famous bridge, but I had to work it out for myself Probably the worst of about 15 hotel stays in Switzerland more

This hotel was a last minute find and it serves its purpose as a convenient hotel room. Service was good, and breakfast aswell. It is important to get a room on the quiet side of the hotel as the front street can be quite busy. The view on the other side is also quiet good, of the Gotsch. It was... more

I was expecting something better from a Best Western, but was disappointed with this hotel. We stayed here for 2 nights and our stay was just about ok but had a lot of hiccups. Firstly, the shower was broken and had to be operated carefully to get hot/ cold water. The front-desk staff looked at it and admitted it was... more

We phoned and cancelled our reservation due to illness two days before we were required to, in order not to be charged and three days before we were due to stay at the hotel. We have still been charged, not only this but the customer service is terrible. I have called and spoken to a gentlemen who put me on... more

A small hotel in quiet area but within very easy walking distance of the old town. Friendly helpful staff nothing too much trouble. Stayed for half board - food was excellent - lots of local dishes. Pleasant beer garden for the evening. No facilities i.e. pool etc but if you want a comfortable clean friendly hotel thats an ideal base... more