As I told the front desk staff at checkout, every stay at the Serrano gets better. I have stayed at the Serrano 4 times in the last few months and will continue to come back. We stayed over the 4th of July holiday weekend and you would never know the property was sold out. It was quiet and the only... more

Would never have thought to stay here if it weren't the winner of my priceline bid. For a Sunday night stay I bid $80 and was charged $99 with taxes. To book the same room next Sunday on Expedia the rate is $230. Overnight valet parking cost $39. Room was pleasant. Bed linens were OK, but was just a duvet...no... more

This hotel was in a great location -- close to main transportation lines, shopping and main sights. The staff was friendly. I got an upgrade to a suite simply for being a points member. The room was clean and the hotel was generally quiet. The heating and cooling system was loud though. more

I have just returned home today from a very pleasant stay at the Serrano Hotel. We were pleased with everything about our stay and the hotel seems to be very well managed. Our cozy room was clean, comfortable and quiet. The location was very central and just a short walk to the trolley, train, great shopping around Union Square etc.... more

We really enjoyed the happy hour every evening, coffee every morning, and the friendly staff. Chad the doorman recommended a great restaurant and was VERY attentive to our needs! Comfy bed, and very quiet room! more

This is a nice hotel, although not in an especially pretty neighborhood being two blocks from Union Square. The room was small, but very nicely furnished. The bed was very comfortable and we had a down comforter and lots of pillows. The staff is very friendly and helpful, and the wine reception at night was a nice touch. If I... more

Serrano hotel was fabulous, we stayed for 4 nights and had the most enjoyable time. The staff were so helpful with directions, what to see and do around the city. The location was ideal. I would highly recommend this hotel. more

Great Hotel. We were traveling with my stepdaughter & this hotel offered a suite with a King & a fold-out Queen sleeper. Had a drape that we could close between the rooms. Two armoires with TVs, huge bath with steam shower. Jacuzzi bath was another option. Great location near Union Square, but next to the border of bum town. Free... more

We really liked the hotel. The staff is very pleasant and cheerful. We stayed at the same time as others who reviewed this hotel negatively. We received our room at a rate of $99 (before taxes of course), which we received when we used the hotel website. For our purposes, it was my first time in SF and my boyfriend's... more