The staff at the hotel were really helpful and listened to our requests. The suite was nicely decorated and very comfortable. There were a few issues however they were resolved very quickly. Only issue they couldn't resolve was some noise from the disco. more

I have nothing to complain about except I wanted more 'glamour' for my families' vacation. The room was very nicely appointed, albeit small for a family of 4 (why do so many hotels think that 2 double beds are good for 4 people, why not have queens?) The service was excellent, and mostly friendly or neutral, never bad. The location... more

We booked the JW using points and wanted to stay in downtown SFO in a location convenient to the many attractions. We had a rental car for one of the days in the hotel, but not the other two. First, if you have a car, parking is expensive - upwards of $50/night. There's no self park unless you want to... more

This hotel was beautiful and centrally located a block from Union Square. We were informed upon an early checkin that our room was not ready therefore we would be offered and upgrade to a suite which I humbly accepted. Beautiful comfortable room on the 17th floor. The staff was excellent from bellman to front desk and housekeeping. We walked and... more

Beautiful hotel, both inside and out. We got an excellent rate using expedia. The hotel is located in union square, making it extremely convenient to get around. more

Based on mostly favorable reviews we booked our room through Orbitz on very short notice. We had a late check-in on a Friday night, around 8:00 PM. I had requested 2 double beds and specified I would be traveling with my girlfriend . Upon check-in they basically said (looking down the end of their noses), "Too bad, there are only... more

We thought the hotel was in an excellent location to be able to walk to many of the places we wanted to explore. The hotel had undergone a major renovation and much of it appeared new. We thought the room was reasonably sized with a large flat screen tv and well stocked. The place was very clean and the maid... more

When my family and I first arrived a bell boy ran to our door and asked if we wanted help with our bags, I said yes and waited for about 15 minutes with no response and took our bags up three floors to the check-in desk. Once we arrived a VERY snotty girl who was working asked what type of... more

I am very tardy in recording this experience, which occured in late March of this year. The hotel is well-placed for getting around in the city by any means, and we felt quite comfortable in the Union Square area. The corner room near the top of the hotel was superb, as was the housekeeping staff. Despite construction being present, the... more