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The Westin New York at Times Square

270 West 43rd Street At 8th Avenue New York City, NY 10036
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
All 863 guest rooms and suites in the new Westin New York at Times Square are luxuriously furnished, offer modern conveniences for the well-connected... All 863 guest rooms and suites in the new Westin New York at Times Square are luxuriously furnished, offer modern conveniences for the well-connected traveler, and feature preferred amenities, including the Westin heavenly beds , Westin heavenly baths , high-speed internet access, WebTVs, cordless phone, executive work desk and a plush robe. The hotel also offers concierge level rooms and suites. more » « less
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates and Availability: $489 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 871 traveler reviews
  • What to Expect:
    • 4 based on 587 reviews Rooms
    • 4 based on 564 reviews Service
    • 4 based on 576 reviews Value
    • 4 based on 584 reviews Cleanliness
    • 4 based on 8 reviews Pool

Reviews of The Westin New York at Times Square

( 1-10 of 888 )
Oct 4, 2008

This is a high rise luxury hotel in the heart of times square. Service is excellent. Rooms are pricier than the neighboring Marriott but it is worlds apart. First, its smaller and quieter. Rooms are small by national standards but average for NYC. I stayed in a larger corner deluxe room which has excellent views. Club floor rooms are the... more

Oct 1, 2008
1/1 found this review helpful

The Westin Hotel is known for pampering, and I can't tell you how thrilled I was to experience this! The hotel rooms are comfortable, with the Heavenly beds the best thing of all! The two Heavenly shower heads made you want to stay under the water forever. After walking all over the City, it was a treat just to get... more

Sep 30, 2008
1/1 found this review helpful

I've stayed at this hotel so many times I can't even count. And every time I do I'm not disappointed. It is by far the best hotel in Times Square and probably my favorite place to stay in NYC. I'm surprised that other reviewers would have anything negative to say about this place because I have never had a bad... more

Sep 26, 2008
0/2 found this review helpful

In TripA, this hotel is voted the 77th best hotel in NYC. I think that's generous. Typical, not charming. American corporate chain hotel. The location is not great, the rooms very basic for the price, the room service slooow. Go somewhere else, more

Management response from
WestinNewYork, Manager

Thank you for taking the time to share your comments about your recent stay at the Westin. I am so sorry that you were disappointed with your visit. I have shared your comments with our Operations Team in order for us to make future improvements. Please contact me at maryann.white@westin.com when you have an opportunity to return to New York...

Sep 25, 2008
2/2 found this review helpful

So I have stayed at lots of hotels in NYC - and I love this hotel. I booked the day before I needed to check in, and got a great rate. Some hotels will screw you when you book cheaper rates - but I got a great corner room with a view. They even let me check in early, which... more

5 of 5 stars
New York
Sep 24, 2008
1/1 found this review helpful

I've stayed at the Westin for several times now, and I have never had a bad experience here. The rooms are always very nice, the heavenly bed always a delight, and the showers lovely. It's a great place to stay if you're visiting the city, and you can usually get some good deals on it, especially if you're a Starwoods... more

Management response from
WestinNewYork, Manager

Thank you so much for being such a loyal guest and writing about your recent experience at the Westin. Guest feedback is so important to the hotel staff as it certainly allows us to improve upon our products and the services we provide. We appreciate your business and we look forward to welcoming you back to the Westin in the...

4 of 5 stars
Montreal, Canada
Sep 22, 2008

Spent one night at the Westin as a family in July 2008. We paid full price (> $400 / night) but were given a room on the top floor (45th) with an amazing city view. Pros: - great location, just close enough to Times Square but not right in the madness of it - friendly welcome at the reception (they... more

Sep 22, 2008
0/1 found this review helpful

We had an average stay at the Westin. It certainly doesn't feel like a high-class five star hotel but neither is it disappointing. The lobby is attractive and the beds were huge (we had a king), with a well-appointed bathroom. But the view we had was pretty dull and the paper was slightly peeling off the walls. The lamps were... more

Management response from
WestinNewYork, Manager

Thank you so much for taking the time to write about your recent stay at the Westin. Guest Feedback is invaluable to our hotel as it allows us the opportunity to improve both our product and the services that we provide our guests. Please accept our apologies for some of the issues that you had with your guestroom. Beginning in...

5 of 5 stars
3ann3t00ts
Sep 20, 2008
1/1 found this review helpful

This is the best hotel I have stayed at it were just a shame it were only for the weekend but i will be staying again next time i visit the big apple. The staff were very helpful and nice not at all rude like some other reviews made out. The rooms were huge and the beds are the best... more

Management response from
WestinNewYork, Manager

Thank you so much for sharing the wonderful experience you had at the Westin New York at Times Square. Guest feedback is invaluable to our organization as it allows us to share feedback with our entire staff so that we can continue to improve our product and services. We look forward to welcoming you back to the Westin in the...

Sep 19, 2008
0/1 found this review helpful

Our stay was a prepaid gift, but the desk people required a credit card from us on arrival, "for incidentals." Of course, our credit card was billed for the entire amount -- a discounted rate that, in our fairly sophisticated opinion, was too high anyway. We and our benefactor had to make many calls and provide several copies of the... more

Management response from
WestinNewYork, Manager

I have read your hotel review and wanted to let you know how sorry we are that you were disappointed with your last visit. Please accept my apologies for all the issues you had with your billing. I have shared your comments with both our Director of Front Office and Accounting Department in order for us to make future improvements....

Reviews of The Westin New York at Times Square

( 1-10 of 888 )
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