Hard to beat for location. Simply great. Service very impersonal, checking out is pretty much automated. No-one readily available to talk to if a problem. Room is adequate, but poorly cleaned (found previous guests' keycard behind cabinet). Electrics dodgy - cartoon sparks from socket when I plugged in. No view whatsoever from window. I booked business class so that I... more

We stayed three nights at the Hyatt and had a great time. We will deinately consider this hotell again on our next visit to NY. Pros: - location! Great location right next to Grand Central Therminal. Easy axcess to the subway and walking distance to a lot of sights, restaurants etc. Always taxies upfront as well - Friendly and helpful... more

This hotel was great right in the middle of it!, Go down stairs and take a train anywear. a few blocks up was time square,an easy walk. the rooms were nice not huge but my wife and 2 kids did well for staying 8 days When we go back I will look at this hotel first. more

Our family of two adults and two children stayed here for two nights. We booked a room with two double beds and, unlike other US hotels we stayed in, they were just UK sized doubles, i.e. minimum size for a double. The room was the smallest we had in our tour of the USA and it was dark - reading... more

Wow you just can't beat the location, just far enough away from Times Square (you can walk to times square in a matter of minutes) that you don't hear much noise or have that ADD feeling from all the flashing times square lights and all the people. The room was clean and allot bigger then I thought it would be.... more

Stayed here for business in June - great location to walk all over Manhattan. Very corporate hotel, staff not very friendly. Worst thing though was the lighting - so gloomy everywhere. In the rooms in particular it was almost impossible to see what you were doing. The only bright lighting I had to get dressed in was in the closet!! more

Ok lets start with all the good. Check in smooth nice rooms, rented 2 rooms, King Deluxe for us doubles for kids. Limited view but what do you expect in concrete jungle. Rooms clean no problems plenty of towels, Ipod clock was nice, Conicerge very helpful in pointing us in the right direction. Walking distance to the following, Empire, tour... more

Because of the many complaints on this site about the standard of its rooms, it was with some trepidation that my wife and I booked our stay at the Grand Hyatt in NYC. I have been a Platinum card-holder with Hyatt for some years, and I must admit that their hotels are not all of the same standard. Most are... more

Got a good rate but was still worried about the reviews we saw. We did not experience any of the negatives issues brought up by some other posts. Everyone at the hotel was amazing. We were traveling for pleasure and had our 2 year old son. The woman at check in upgraded our room to a much larger room so... more