I must admit that my review here may be a bit bias because I stayed at Ramada Osaka before coming to Tokyo and stayed in Sunroute Plaza Shinjuku for 2 nights and Ramada Osaka is absolutely fabulous.

Overall, this hotel is not as good as Ramada Osaka (RO). The rooms are smaller, but also more pricy. The staff here are very friendly, but maybe not as friendly as in RO. There's no porter around to carry our heavy luggages to our room. In RO, they offer sweets to my kid while I did the check-in. But not in this hotel. Sometimes these little things makes a lot of difference.

Location-wise, this hotel is an excellent choice for shoppers. Isetan and Takashimaya are just a short walk away. Also, it is a short walk from Shinjuku JR station. The entrance to the subway station is just outside the hotel. So it is also very convenient.

There's plenty of restaurants around and a AM PM convenient store is just across the road.

During my stay there, I have also experience the earthquake on the 14th June. I was on the 13th floor and I can feel the building swaying back and forth.

Like I said, this hotel is actually not bad but because I was hugely impressed by Ramada Osaka, I may have expected too much from it.

My husband and I stayed here for 4 nights in early June 2008. For our first trip to Tokyo, the Sunroute Plaza Shinjuku was fantastic.

I booked online using lastminute.com, and got a decent rate. As we were arriving quite late from Melbourne, I contacted the hotel direct to make sure there would be someone on reception (struggled to find an email address on their website so ended up having to fax a note through). They got back to us via email the same day and confirmed everything would be fine, including our request for a non-smoking room on the top floor.

We arrived in Tokyo a bit daunted by everything, our flight was an hour late, we were tired and miserable and my telephone call to the hotel from a payphone on the station platform at Narita to let them know we were running late went wrong when the person who answered couldn't speak English and I ran out of coins on hold. We arrived at Shinjuku station and found our way easily using the directions from a previous review (was so quick and easy and I wouldn't suggest you bother with a taxi unless you have more than one suitcase, it's pouring with rain or struggle with stairs). By the time we reached the hotel it was nearly 11pm, but reception was still open and check in was a breeze - we never had a problem and all the staff we spoke to were fluent in English.

Room itself was very small but super clean, bed was comfortable and a decent size (we booked a standard double which had a queen size bed). It was very quiet, being both on a quiet street and on the 14th floor which I was very impressed with for central Tokyo.

The slippers and night shirts were a nice touch, although I suspect like us, everyone that stays there dresses up in them and takes pictures as they are not particularly attractive. My husband immediately fell in love with the amazing toilet in the bathroom with functions we'd never seen before, and we used the lovely toiletries provided in the room, been looking everywhere to buy the sort of sponges they provide in the room since we got back as they were excellent.

The room had a small desk and a fridge in the corner and a kettle, but only green tea rather than the usual western tea/coffee facilities. We stocked up from the am/pm convenience store directly across from the hotel. The TV had only 1 English channel (CNN) although apparently you can buy movie channels, we never bothered.

Guest lounge was good with 2 computers with free internet access and a free automated coffee machine.

We never made it to the 2nd floor bar when it was open, but did try out the restaurant and bar downstairs for dinner and found both to offer very good Italian fare. Both had English menus and English speaking staff which was something we didn't find in many places around Tokyo.

In the area directly around the hotel, there is a Starbucks on the walk from the station, a McDonalds a few doors down from the hotel if you get fed up of sushi, and a lot of bars and the Shinjuku neon district about a 10 minute walk from the hotel which I can highly recommend as a fun night out. There is also an ATM cash machine in the building next door to the hotel which takes foreign debit and credit cards, it was the only one we found in Tokyo in English and was very convenient once we discovered it.

Before we booked this hotel, I was trying to decide whether it was worth paying twice as much for the Hotel Southern Century Tower across the road (it's literally across the road), and I'm glad to say we saved the money. Both have a great location next to Shinjuku JR station and the metro stations in Shinjuku, both are on a quiet street and both have restaurants and bars - I would stay here again in an instant as I think it is one of the best value hotel rooms in Tokyo.

We travelled to the hotel on the Narita Express, and travelled back to the airport on the Limousine Bus directly from our hotel, and I have to say I think the bus was easier and more convenient. Price wise the train was slightly more expensive and was not much faster, although did go more frequently. If you get in at a reasonable hour at Narita, then I would suggest the bus is probably the easiest choice except during rush hour when the Express train might be quicker.

Stayed here for 3 nights in Dec 2007 and would highly recommend this for anyone looking for a clean, convenient & great value room in Shinjuku. Location is excellent, a 5 minute walk from Shinjuku station and short walk from numerous department stores, restaurants etc. Everything in the hotel was spotless and well maintained, although I think this is a very new hotel so everything was pretty much brand new.

The hotel is a typical Japanese business hotel so be prepared for very small rooms. In particular, the shower is in the bath and the bathroom ceiling is very low. I would estimate anyone 6'3" and above would actually need to bend to stand up in the shower! View from my room was rubbish, just an office block opposite, but that was of little importance to me. Free internet connection in the room is very useful if you are bringing a laptop.

The reasons I gave it 5 stars is for its superb price/quality ratio, its convenient location and the excellent cleanliness.

stayed here for 6 days and its right what everyone says about it,great location,clean modern hotel,staff very helpfull,use southern terrace to get there,i know everyone says use south exit but this saves you crossing road.ampm over the road,mcdonalds up the road.