We stayed here for the second week of our honeymoon in January 2006. Our agent had spent considerable time on the phone to the hotel to ensure they understood it was our honeymoon and to make sure that everything would be in order - this is a really expensive place...
We were terribly disappointed. Our honeychile villa was lovely on the surface but rife with problems. The outdoor shower was quaint but only if you want to slip and bathe with the mosquitos. The bath was extremely old with a very rough surface and there wasn't any hot water - you are only going to get a cold dip at best.
The place was absolutely infested with insects. We had to burn mosquito coils permanently in our room & despite copious quantities of mosquito repellant I counted over 40 bites on my after day 1. This was partly because the mosquito net was absolutely inadequate & full of holes.
We also didn't appreciate the chicken droppings in our room from the chickens that roam throughout or the resident cockroaches.
When we complained we were told by the european manager 'what do you expect - this is Jamaica'.
They don't spray the resort or control the livestock & more to the point they don't care ...
As my husband is Jamaican he found this grossly insulting & as seasoned international travellers having visited the 3rd world including remote african islands without running water we considered this to be ridiculous.
Security is also an issue - the villas cannot be secured & we found on more than one occasion that somebody was regularly helping themselves to our drinks etc while we were at dinner. We complained & were told that it must be 'security' - who has ever heard of security guards entering guest rooms & helping themselves to items out of the fridge? Again we were told 'this is Jamaica' which we found insulting. To be fair this did stop after we complained.
All fixtures and fittings are old, tired and decidedly past their best. Everything is really shabby and on its last legs.
The local staff were very pleasant but very keen to get home. Dinner is supposed to be until 10pm but if we hadn't arrived by 8pm we were received a telephone call - this interrupted our privacy every evening. We weren't encouraged to have a drink after dinner and were instead directed to the mini bar in our room....
The food was good, particularly lunches where local food is served.
Don't expect service - nobody will remember anything the way you like it and we found that we had to traipse back from the beach to the bar to get a drink during the day - that involves a water boat trip across the lagoon ...
In our view this resort is vastly over priced with extremely shabby poor quality accommodation and amenities. Worst of all it has an owner / management team who don't care.
We did formally complain to Chris Blackwell / Island Outposts and received an unsatisfactory response from his PA which we forwarded to our agent purely for information Our travel agent was so appalled at this that they voluntarily refunded our entire accommodation cost without our even asking or suggesting it - very unusual in the UK and in our opinion a clear indicator of how dreadful this truly was.
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