My husband, daughter (18), son (17) and I just got back from the Mayan Sea Garden, Acapulco. The good points of our stay were that the hotel is immaculate and the grounds are beautiful. The pool is cleaned every morning and periodically throughout the day. The hotel staff is very friendly and helpful. The room was efficient - albeit the furniture shabby. We requested and received a room with a pool view but were annoyed when on Thursday and Friday there was work being done on the units across from us which produced a horrible smell - it was so bad we had to leave our room for half an hour until the workers left. I called the front desk but all they could tell me was they would stop work by 6:00. Otherwise, we enjoyed laying by the pool. The beach by the Sea Garden wasn't very inviting however. Not your typical white sandy beaches and calm waters of the Caribbean that we are accustomed to. We did the timeshare presentation at the Grand Mayan (a beautiful hotel, by the way) on the Monday after we arrived but for us it was a huge waste of time. It was an extremely high pressure sales pitch and at times they got nasty with us - even though we were very upfront about why we were doing the presentation - to use their facilities and get the 10% discount on our room charges. In the end, we got what we wanted, but we didn't even go back to use the facilities at the Grand Mayan. We preferred to hang out at our quiet, not so crowded pool. The food at their three restaurants was just OK. We've had much better food here in the USA. The prime rib dinner at Cafe Dellagio was a disappointment. The steak was so thin it was pathetic. Mondo had OK sushi and the veal dinner at Il Forno was rubbery. Room service and the snack bar food was good. Their nachos are excellent. As for Acapulco itself, we felt very ripped off by the cab drivers. I guess we hooked up with one that was not very honest. He definitely overcharged us to do the Flea Market excursion (which, by the way, is a waste of time - just buy your souvenirs at the Sun Market - the quality is better and you don't have to haggle over price - which they jack up ridiculously at the Flea Market). My daughter and I went on the glass bottom boat excursion to Palao which was fun. Again, the food was just OK - not great - but the servers are very cordial and it was nice to sit in the sun and sip drinks. My teenage kids were disappointed that there were no other children staying at the hotel in their age group. There were mostly older couples or couples with toddlers. We didn't do any water sports because it was such a schlepp to get to the main town and the taxi drivers were such crooks. Because of this, we will not be going back to any hotel in Acapulco any time soon. Hope this is helpful.





Value
Rooms
Cleanliness
Business service
Business service







