We were looking for a hotel to stay in Montreal for our Anniversary. After reading many, many reviews online about all of the luxury hotels in Montreal (W, Fairmont, Loews, etc), we decided that it would be very cool to stay in the newest luxury hotel in the city. From the pictures, we were attracted to the lobby and rooms, and were impressed that all 131 rooms are suites.

We arrived early on a Friday morning into the city, and they let us check in before noon. As our room wasn't ready yet (superior), they upgraded us to a deluxe room. I'm not sure why you would want anything more than a deluxe room -- it was fantastic! Very large (600 or so sq feet), separate bedroom, very nice living room, and beautiful bathroom. As the hotel is brand-new, it felt like staying in a model studio apartment -- very, very nice!

The pool and workout facility were both very nice, and a great view from the 12th floor. The restaurant in the hotel is great as well, and very good food.

One of the best parts of the hotel, though, was the exceptional service we received. The concierge was great (Luc) and very helpful. He suggested dinner at Europea, which is just down the street, and winner of Chef of the year for 2007. It was one of the nicest dinners we have ever had!

Overall, as you can tell, we loved our stay at the Crystal, and would stay again tomorrow if we could!

The hotel is amazing and beautiful. For a U.S. government business traveler using government per diem it is a great price and located within a short walk of many restaurants and entertainment. I received great service and the staff were more than polite. I would stay here again and definitely recommend this hotel without question. Check out their website for great photos of their rooms which are, surprisingly enough, very accurate.

I have been in a lot of great hotels, but this is one of the
most amazing ! I Love the building design (wow !)
The hotel is beautiful inside and out, the staff is excellent and very professional, and the location is very convenient, right downtown.
I will definitely be back this summer...

I had booked a room this morning to stay in this evening. I had an emergency situation and had to cancel the reservation only a few hours after making it... with plenty of time for hotel to rebook the room. While Expedia had no problem with the cancellation, the hotel manager emphatically refused to be sympathetic and allow a cancellation without charge. The room has been cancelled with no credit given. So, they intend to charge me and presumably resell the room, as well.

The irony is that I was excited about staying there because I heard this place was nice and wanted to sample it with the intention of reserving up to 20 rooms for an upcoming conference. I planned to rebook this sample trip for next week! now, no way!

When it comes to attitude, management always sets the tone and their cold attitude and lack of understanding leads me to believe this is probably emblematic of their staff. No where I want to bring my sales team! I stay in high-end hotels every week and will probably never stay here because of this.