I spent the weekend at the Madero, and everything was great, the room was big and comfortable, the shower was great and the staff was nice and helpful. When I arrived my key wasn't working the hotel staff fixed in few minutes and they all were polite.
I ate two times at their restaurant, Red, the food was well done and the service was good. I used the gym, it has a nice view of the river, it is not big but has everything you need to workout.
If you want to stay in this area this is for sure a great choice.

The hotel and the room were quite attractive. Our room was large and the bed very comfortbale. The hotel is located at the south end of Puerto Madero, and the area is still developing. We very much enjoyed the hotel, with our only complaints being the location (though the area will become more populated over time) and that the shower would change from HOT to COLD without the slightest touch of the dial.

I am a business traveler who attended a meeting at this hotel one month ago. While my experience was not spectacular (the hotel is stylish, but the rooms are designed more for style than for convenience), I was in the hotel for 2 nights, the food was good, and I had no major problems. On that basis, I selected this hotel for a small group booking of 8 rooms that included a longer stay for me.

The problems began with the reservations department. Upon arrival there were many errors with our bookings (no early check in for one, early check-in, and extra night's charges!, for others that were not requested; the room that needed 2 beds was not correct and accommodations had to be changed accordingly, etc...), all details that were addressed in advance and was recorded through many emails. The Reservations Dept. did not follow-through on our requests, making for an uncomfortable, exhausting check-in for a guest who had traveled 24 hours, a negative experience that was avoidable had there been attention to the detail that one has come to expect from a Sofitel property.

Other small, noticeable, details: the property bills itself as a premium property, but cost-cutting is obvious in standard room appointments business travelers come to expect: for example, both trips the bathrooms had 4-5 bottles of shampoo, but no lotion, the Executive Suite had no trash can in the living room, and the mini bar is shameful.

Yet the experience that led to this review is our experience of management's complete disregard for its guests. It is clear that the hotel does not care about the business traveler, and does not practice customer service to encourage repeat business.

With construction going on in the hotel, the hotel did not block out the rooms on top of the hammers and the drills. Rather, in a transparent effort to maximize billing and in complete disregard for the hotel guests, it sold the rooms directly on top of the construction. With a full hotel and no available rooms at check in (in spite of the request for early check in and the authorization for the additional night charge to guarantee that), the only room that was available, and for which we still had to wait more than 1.5 hours, was on top of the construction.

This was not disclosed by reception or management at the time of check-in. In fact, we didn't kow until it was time to get some important and precious sleep before our meetings began. At that point, moving was not an option: another room was still not available, we were unpacked, and there was not enough time in the schedule to wait for, and move to, another room, etc.

On Saturday, a day that one would expect there to be no construction, the construction ran non-stop from 0900 - 1315. When we complained to reception and begged them to stop (again, trying to catch up on the sleep we were unable to get the previous day), we were told that they would be finished at 1315 and that was that.

The sloppy, careless handling by the reservation department could have been forgiven. The decision by management and the maintenance department to prioritize their construction needs over their guests needs to rest is unconscionable. The hotel should have blocked out any affected room (and I booked an Executive Suite), or at the very least, advised the guests of the ongoing construction so as to give the guests another option.

If they treat their repeat business travelers who book a block of rooms like this, how will they treat their individual travelers?

In short, families and business guests should find another hotel. (The NH hotels are wonderful, cost-effective options with staffs who care about their guests --- the Sheraton, the Hyatt, the Alvear Palace, are all more pricey, but excellent options who practice customer service. )

Hotel Madero by Sofitel needs to focus on customer service, or bill itself differently.

While, we travel to BsAs frequently and we like the location of this hotel, due to the sloppy handling of our bookings combined with the greedy management style that shows total disregard to guests' comfort and abilities to rest, we most certainly will not be back.

This hotel is far away from the bustle of true BsAs. It's across the canal in the far reaches of the Puerto Madero section near the docks, the ecological park and the fancy new restaurants. You will always have to take a taxi to get to good shopping, good touring or more typical Bs.As. restaurants. It has the souless feeling of a new world and none of the heart and history of BsAs. The decor is white, hard edged with modern techno music that borders on skin crawling. There are two Internet terminals right near the reception, but they are always busy with someone. There are no time limits and so they are inaccessible. There is no introduction to the hotel by the staff or by a brochure. When I called down to reception to inquire, they acted as if I should know. If I didn't explore on my own, I wouldn't have discovered an art gallery, the gym, the open roof swimming pool or the sauna. We were on the second floor facing a construction project. The area is still in development. We ate dinner at Red with some Bs.As. friends and it was okay, but not worth the money. The breakfast scene is fine, with a good variety of foods and helpful staff. The techno music was horribly loud and not the first thing one wants to hear in the a.m. There is a television near the bar, but it always tuned to music videos. The pool is lovely and I found the staff there to be the warmest and most hospitable of the entire hotel. There is not much within walking distance. An ice cream parlor, a small minimarket and a fancy cafe of another hotel. However, the saving grace was that there was a Peruvian outdoor festival about five minutes down the boulevard in the Park area. You could eat from outdoor food stalls, buy crafts, or dance to live Peruvian music. That was the only Bs. As. flavor I saw in the area.