You get what you pay for. Book a room on the executive level. Yes, it's more expensive but so worth it. Executive level lounge is beautiful with beautiful views. No matter where we went in the hotel EVERYONE, and I mean anyone you came in contact with at the hotel was as pleasant and helpful as they could possibly be. We used and saw everything in the hotel except for the gym area. Just not enough time! Location was great, you are actually on top of the riverwalk. We went for the fireworks show and it was great. Get the bed and breakfast with your room and you can go downstairs and there's a nice full breakfast buffet with a cook who will also cook anything you ask for. Our room was perfect in all areas. This place is HUGE. Almost a city in itself. Walked right next door to Harrahs casino won a lot, but left breaking even both days. Had a great time there too. Eat at Drago's at least once. Food was fabulous as well as the service. Service in the whole place was great! Will stay there again soon!

I recently stayed at the Hilton Riverside during a girls weekend get away for my birthday.

The staff was friendly (there was one female bartender at the lobby bar that was awesome) and the location was great. It was just blocks away from the French Quarter and just across the street from the Harrah's casino.

However, the rooms were a little tired. The carpet was pulled up and frayed between the wet bar area and bathroom. The bed linens looked a little dated and the TV was old (aren't flat screens standard almost everywhere now ?). The AC unit in our room was leaking onto the floor and soaked the nearby carpet. We alerted housekeeping to fix the problem, but it was still leaking the next day.

Overall, not bad. Just in need of a little updating.

Nice hotel but they charge for everything -- $1 a bag for the bellhop...$13 to use the gym...$12 for internet access. Makes me crazy to pay Hilton rates and then have to pay for the gym! We also stayed at the hilton by the airport...just as nice...and not so many extra fees

I attended a conference in new orleans and had arranged for a late night arrival. Upon arrival in 9:00 p.m., the Hilton had sold my room, along with over 20 other people. We were farmed out to other hotels.

I left my camera in the room and it disappeared during the time I was at the conference. The HIlton has refused to reimburse me, even through there was only one entry into the room, other than myself , and that was housekeeping. In fact they have even suggested that I really did not leave the camera there!!!! They have made no effort to even compensate me in some other form, such as a free night, etc. What a place!!!!

Take my advice, find another hotel to stay at and there are many others in the same area.