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Fairmont Kea Lani Maui: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 501 Reviews
5.0 of 5 stars
313
4.0 of 5 stars
106
3.0 of 5 stars
35
2.0 of 5 stars
34
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 7 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 450
  • Address: 4100 Wailea Alanui Dr Wailea, Maui, HI 96753
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Striking 7-story All-Suite Resort situated on 22 oceanfront acres on Polo Beach. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $600 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Fairmont Kea Lani Maui

( 27-31 of 501 )
“Wonderful - loved the Fairmont!”

Fairmont Kea Lani Maui

5 of 5 stars
Greensboro, NC
May 27, 2008
2/2 found this review helpful

This is one gorgeous hotel. The grounds are breathtaking!

We were greeted after a 16-hour journey with immediate curbside service to park the car and take our bags. While we checked it we were presented with leis, fresh juice, and cool towels - lovely! The bellman was very friendly and gave us tips on the hotel and things to do in Maui.

I just don’t understand the few reviews saying this hotel was rundown?! How could you possibly say this hotel was rundown? I saw no evidence of anything worn, broken ,or old? I don’t know where these people are used to staying but I’d like to stay there!

We stayed in the north section, room #617. I liked the room layout. Our kids (9&12) were with us so having a separate bedroom was a must. The furniture looked new and nice, as did the bedding, the carpet, etc. The bathrooms are very nice (huge & marble) as was the lanai. I loved our view, even though it wasn't oceanfront I think I preferred it because you could see the ocean one-way and Haleakala the other. And it was quite, no pool noise or conference people noise. We ate breakfast out there almost every day to the sounds of the birds.

I really can’t imagine spending extra for an ocean-view room. We found we were hardly ever in our room. We’d normally be up and out by 7:30 or 8 to enjoy the cooler morning and wouldn’t be back until after sunset (which is ~6 pm). I would rather have the extra $200+ a day for an ocean front room to spend on eating out and other activities (spa, helicopter, etc.)

The only drawback to the room was the beds. The sleep sofa wasn't comfortable (most aren't) but the king wasn't much better. Didn't bother us too much until we moved later in the week to the Westin and slept on the Heavenly Bed to compare. The beds were MUCH better at the Westin. (And the Westin doesn't charge $30 a night for a rollaway as does the Fairmont. They provide a rollaway Heavenly Bed for free - our 12 yr old liked that after the sleeper sofa.)

Pools were great and the kids loved every minute. And the beach was wonderful - my favorite part. I read some other reviews were people complained that it was small but I LOVED it. It was secluded and beautiful - light sand, black lava rock, and the views! I much preferred the Fairmont beach to Ka'anapali later in the week. It was very peaceful and private. We snorkeled right off the beach and saw the best turtles of the trip. We rented our gear from Snorkel Bob’s (much cheaper than the resort) and kept it all week.

Only other negative for this resort are the food prices. REALLY expensive!! I was expecting expensive but $22 for an omelet is out there, especially when you are a family of 4 and there for 9 days. We only ate one meal at Café Ciao on our last night. It was good but nothing life-changing for the high price. We bought groceries (which are expensive enough) and ate breakfast and a lot of lunches on our own. We also ate in several restaurants off the resort in Wailea and Kihei. Resort cocktails were $12-$16 a piece. We had a few then bought our own at the ABC store. However, I did think the coffee from the resort coffee shop was reasonably priced and very good.

I found the staff to be friendly and helpful. Example: when I called for extra pillows they were at my door in minutes. When my child got sick at 12:30 am one night (yuck) I called the front desk and they had fresh linens at my door in minutes, removed the soiled ones, and even offered to come in and make up the bed. The gentleman was very gracious and didn’t make me feel bad.

We did have trouble accessing the internet in our room. It was a free service as members of the Fairmont club, but we were never able to get it to work (could be on our end) but we were able to access it in the outdoor bar area via WIFI.

Overall, this really is a grand hotel. I would stay here again and recommend it to anyone. Wailea is lovely and felt like pure paradise. As mentioned, I liked South Maui a bit more than West but the whole island is great. I mean it is Hawaii after all! A bad day there is better than a good day almost anywhere. So if you are stressing over choosing a resort, don’t. Every one I saw looked amazing so it would be hard to go wrong.

Aloha! :)

  • This TripAdvisor Member:
    • Liked — The gorgous views and the great snorkeling areas right off the beach
    • Disliked — The prices of the resort food & drink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NCTravelMouse's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Age group: 35-49
Member since: May 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $600 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A great vacation at a great hotel!”

Fairmont Kea Lani Maui

5 of 5 stars
Los Angeles, California
May 26, 2008

We stayed here from May 17 to May 20. To sum it up, we booked another trip to the Kea Lani as soon as we returned home. Don’t believe the other reviews. I'm very surprised from some of the reviews about the Kea Lani; the hotel is in great shape. Our room was perfect and very well-maintained. We found the staff to be very friendly and helpful. We stayed at the Four Seasons about three years ago. Our room at the Kea Lani was much bigger… it’s an all suites hotel. Also, the grounds are much larger than the Four Seasons, and the pools are much bigger. Don't miss the free outrigger rides, and be sure to rent a sea kayak for an early morning paddle. I would recommend the Kea Lani if you're planning to stay in Wailea. Also, a good place to eat in Kehei is Café Olei; and of course, Mama’s fish house in Piaia. Thanks to the staff of the Kea Lani for a great vacation!

  • This TripAdvisor Member:
    • Liked — Big Rooms
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fffaaazzz's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: December 18, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $600 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely hotel, nice area”

Fairmont Kea Lani Maui

5 of 5 stars
Virginia
May 23, 2008

We just got back from 5 nights at the Fairmont Kea Lani (16-21 May). The hotel is lovely. I miss it already.

We had 1 problem, right when we arrived. Our room wasn't ready yet, so we decided to go do some shopping. The valet got our car and zoomed right by us, parking it over to the side in the "no parking" area. The rear tires were up on the curb, and it was fairly close to the car beside it. My daughter and I went to get in, and as I stepped down I slipped and fell. The Valet had parked the car on the storm drain, and there wasn't much room to see that I was stepping down into a sloped surface. So, I hit my tail bone (still bruised) and twisted my ankle. They sent security out with ice and a wheelchair. Luckily, I was able to walk on it and by the next day was OK. After that, they never parked our car over at the side. While concerned, the hotel did not offer to compensate us for this accident. This is the only black mark on our stay.

Now for the more positive notes. The grounds are lovely. We had a garden view room over looking the wedding gazebo, and could see a bit of the ocean. The room had a frig and microwave, and tvs in the living room and bedroom. The bed was a little hard for my tastes, but having a separate room from our daughter was worth it. I'd say the pool is better to look at than play in. If you're into sunbathing, it's probably great, but the Grand Wailea pools are better by far for kids and have more shade. However, this hotel is more elegant, quite and refined. We checked out a room at the Grand Wailea when we ate dinner there, and I'd give the nod to the Fairmont room for the price any day .

We didn't eat at the hotel, so can't review the food. However, the concierge and activities desks were very helpful. Our balcony was huge, and I ate breakfast there every morning. The balcony has 4 chairs around a table and a separate lounge chair. I even took a nap on the balcony while it was raining. The shower is separate from the tub, and plenty roomy, as is the bathroom in general. There was a hallway closet, plus his and her closets in the bedroom.

The beach is small, but adequate, and you can always take the beach trail over to the Grand Wailea's beach for larger waves. There was a nice view of the sunset over Lanai. There were some hotel offered programs, such as koi feeding and canoe activities, but we had other things planned.

So, to sum up, if you are using this hotel as a base of operations, or you don't have kids to entertain, I'd highly recommend this hotel. If you have school age kids or pre-teens, I think the GW would be better, if you can afford the increase, esp if you plan to spend lots of time at the hotel. If privacy from the kids is important, go with the Fairmont. The Fairmont is more peaceful than the GW also.

It's a bit of a drive to Lahaina, and if there's an accident, you can be waiting for a long time. If you find the Hilo Hatties, there is also a Safeway there that you can stock up on snacks, if you don't want to pay hotel rates for every meal.

I fully intend to return to the Fairmont, without kid in tow, for a romantic, relaxing vacation on my next trip to maui.

  • This TripAdvisor Member:
    • Liked — The gardens and the comfy room
    • Disliked — the valet at checkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCWombat's Summary
Date of Stay: May 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: October 09, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $600 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not Even Close to 5 Star”

Fairmont Kea Lani Maui

2 of 5 stars
boca raton, florida
May 22, 2008
1/4 found this review helpful

Great location..nice grounds...Hotel in need of a MAJOR RENOVATION..very run down..no personal touch for a 5 star rating..I would only give it 3 stars at the most...My husband and I wanted to stay at The Four Seasons which was located next door but our friends insisted on staying at this hotel. We went over to see The Four Seasons and I was truly sorry I had not been a little more insistent.

  • This TripAdvisor Member:
    • Liked — The bathroom ws quite large so there was plenty of room
    • Disliked — very run down, no personal service or attention
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beauoli's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: April 15, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $600 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“FABULOUS!”

Fairmont Kea Lani Maui

5 of 5 stars
Perryton, TX
May 17, 2008
2/2 found this review helpful

We just returned from our trip to Maui - were there for an incentive trip - and we absolutely loved the Kea Lani!!! The suites were awesome - it's so nice to have a huge room with the bedroom and living area separate! The bathroom is also very big, with a walk-in shower and a nice big bathtub. I never used the shower because I loved the tub so much! There was plenty of closet space, too, which is so nice when you have as many bags as we had. I had read the previous reviews where some of the people talked about how the rooms needed to be "updated" - we actually stayed in 2 different rooms and both were beautifully decorated - everything was very nice!

The hotel grounds were beautiful and the pools were very nice! We didn't get to eat at Nick's Fishmarket, but we heard it was fabulous! We ate at Cafe Ciao restaurant and it was very good!!! I don't know what the other people ate there that they didn't like, but we both stepped out of our Texas comfort zone and ate things we otherwise would not and it was excellent. Yes, everything is pricey, but you have to expect that in Hawaii! We learned that when we were in Oahu a few years ago. Polo beach is actually bigger than it looks in pictures and they have activities for you to do from there. My husband and I went out on a double kayak and he went snorkeling. They also have umbrellas that you can rent for the day - not sure how much, but I don't think it's that expensive.

The resort is located in Wailea, which we thought was the nicest place on the island - that and the neighboring Makena. It never rained there and the water was gorgeous - hardly any wind on that part of the island. We suggest renting a car - we rented a jeep for the week and really got to see a lot of the island. We took the Road to Hana - quite an experience! We also went up to Lahaina and ate the Hard Rock there. We did a Rainforest/Waterfall Hike which was okay - If I had my choice again, I would probably pick the Snorkel Sail excursion over the hike, but the hike was still okay.

All in all, it was wonderful - we would definitely stay there again!

  • This TripAdvisor Member:
    • Liked — The suites, location
    • Disliked — The elevators - they would forget to come get you sometimes, but not a big deal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcroxanne's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: April 23, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $600 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Fairmont Kea Lani Maui

( 27-31 of 501 )
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Fairmont Kea Lani Maui Also Known As

Address: 4100 Wailea Alanui Dr, Wailea, Maui, HI 96753