Well to continue a bad trip after a credit card was lost on vacation my wife and I tried to make the best of a bad situation. So we decided to go to the hotel...... what a mistake we were told to wait for the manager who was eating lunch. so we waited..... and waited....... and waited I wish I could tell you her name but she never came out. ohh it was after 1:30 when we arrived. We explained our situation to the hostess and had our bank on the line in order to authorize the sale and were promptly told no. We both had identification and our passports and were told "We can't tell if it it's really you" yes because Identity thieves carry 3 forms of ID that include their social security cards. All in all after being treated like a criminal you couldn't pay me enough to stay at this hotel or any other under the same management. So they gave us the best anniversary gift they could.... WOW!!! Really you shouldn't have!

Here's where I found it disappointing since we booked in hotel website get a price, get a discount for being booking in web, and confirmed the offer several times wih hotel attendant, then when we arrived there , the offer paid in the web was different than the one they gave us, telling us that we did it by system, that maybe I have opened too much sites, etc...then not offering us a reasonable alternative than to pay the $ difference, and what difference will make two (2) guest that paid 314.00 for 4 days 3 nights,all inclusive, and even they have a discount if you stay two (2) or more nights, this is weird and tricky. The ammount paid was the result of a discount taken in the web They want us to pay 175.00 extra to include us the lunch and dinners, which I found cheap and common, since there's no chef cooking. The little shop near the beach cooks excellent! they better contract the dominican lady at the beach for their kitchen

The truth is that we found it attractive in the web, choose it, confrmed it a lot of times, and when we get there, we received a big bad surprise since the offer wasn't what we paid in system

I am also writing to DACO and the Internat Tourism offices in PR so they can drive an investigation since maybe they are having a foolish business and extorsioning people.

We spent two nights at the Palmas de lucia and found it comfortable and clean. It had a nice pool and a work out room. The resturant is okay, alittle pricey.
If visiting family or friends its a great place to stay for the money. Would not recommend it as vacation destination. There is little to do in the area. Also the surrounding areas are very depressed.

We just returned from a week at Parador Palmas De Lucia, and we were completely satisfied with our stay. Everything – our room, the hallways, and the public areas were immaculately clean. Maid service was daily and efficient. The towels were full size, fluffy and replaced daily. Our room came with a coffee pot, microwave and small fridge. The food was good, and the service in the dining room outstanding. We had a problem with our patio door, and within minutes of reporting it, the owner himself arrived with a screw driver and fixed it. The pool wasn’t huge, but it was more than adequate and like everything else, scrupulously cared for and clean. The entire staff was friendly, helpful and welcoming. While the immediate area doesn’t offer much “tourist” stuff, the location is perfect for those who have a car and want to travel the south coast and east coast. The only disappointment was the beach. It’s public – not owned by the hotel - and is a weekend hang out for local young people who don’t care about the trash they leave. This is not your average tourist hotel – there were days when I am pretty sure that we were the only “Norte-Americano’s" in residence. But if you are seeking a taste of the real Puerto Rico, then I can highly recommend it. We will definitely go back. I have paid a lot more for a lot less.